Terms and Conditions

General

The website, www.MyHenry.co.uk, is operated by Numatic International Ltd. Numatic International Ltd. is registered in England and Wales under company number 773331. Our registered office is Knoll House, Knoll Road, Camberley, Surrey, GU15 3SY. Our main trading address is Millfield Road, Chard, Somerset, TA20 2GB. Our VAT number is GB 185 5172 46.

By placing an order through the MyHenry Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions are between Numatic International Ltd. ("we/us/our") and you, the user of this Website ("you/your").

Please ensure you read and understand these Terms and Conditions before placing an order through the Website. We advise you to keep a copy alongside your order details for future reference.

We reserve the right to alter these Terms and Conditions at any time, and it is your responsibility to check if changes have been made

Ordering

If you are aged under 18, you will need to get your parent/guardian’s consent before ordering.

By submitting your order, you agree to purchase any item(s) in your shopping cart from us at the price(s) detailed on the Website. Prices detailed on the Website include VAT, unless otherwise stated, and are checked regularly to ensure their accuracy. However, if, after receiving your order, we find a price has changed, we will contact you to confirm if you wish to proceed.

If, after submitting your order, you discover you have made a mistake, please contact us as soon as possible.

Payment

When placing your order, you will be directed to a secure online payment facility where you will be prompted to enter your payment information. It is your responsibility to ensure that the payment details you provide are correct.

Following successful receipt of your payment, you will be directed to a confirmation screen displaying your order details. You will also receive a confirmation email.

Your order will not be dispatched until we have received payment in full and cleared funds.

The Contract between you and us will only be formed when we have sent your Dispatch Confirmation email. If we are unable to supply any part of your order, for instance if an item is no longer in stock, we will inform you by email or telephone and we will not process your order. We will then process a refund for the full amount, including delivery costs (where applicable), for any item(s) we are unable to fulfil.

Shipping & Delivery

Delivery charges are detailed at time of checkout. Please note that unfortunately we are only able to deliver to UK mainland.

We aim to dispatch orders placed during normal working hours the same working day. Further details concerning shipping and delivery are specified on the Website and prior to checkout.

Products will be delivered to the delivery address you specified when placing your order. It is your responsibility to ensure that the delivery details you provide are correct.

We work hard to deliver all orders within a 48-hour window, excluding non-working days. On rare occasions, due to circumstances out of our reasonable control, delivery may take a little longer. We will not be liable for any loss or damage suffered by you, which results from an unavoidable delay in shipping or delivery for any reason other than our negligence.

Please note that if you order more than one product in a single order, they may be dispatched separately and arrive with you at different times.

How do I return an item?

All products ordered from MyHenry are covered by a 30-day return policy.

We hope that you are happy with your purchase, but if something is not quite right, please follow the steps below to help us process your return as quickly as possible.

In order to receive a refund for any part of your order, you must return the item(s) to us in their original condition, including all packaging, within 30 days of receipt.

If items are not received in their original condition and within this timeframe, we may be unable to issue a refund.

To submit a return, please contact our Customer Care Team and provide the following details:

  • Name
  • Address
  • Contact telephone number
  • Order Number
  • Product description
  • Date order was placed
  • Reason for return

Our Customer Care Team will then arrange the return carriage and help with any queries you may have.

On receipt of the return, we will issue the refund. Any funds due should appear on your bank statement within 14 working days.

Please be aware that for orders under £20, the original delivery charge may be deducted from the refund total.

Contact us

Tel: 01460 269229

Monday - Thursday (9am - 5pm)

Friday (9am - 12.30pm)

Can I change or cancel an order?

Unfortunately, it is not possible for an order to be changed or cancelled once it has been placed.

If you have changed your mind about an item, please follow our returns process and we will issue you with a refund as quickly as possible.

If you would like to order additional items, please place a new order through MyHenry.

Cookie Policy

We use cookies to track certain information based on your use of the MyHenry Website. Cookies are small files placed on your hard drive that help us to provide you with a more personalised experience of the Website.

We use cookies in order to better understand the behaviour of those using our Website and to help us identify areas we can improve. The information we collect includes the browser you are using, the URL you access(ed) before and after visiting our Website, which parts of our Website you visit, and your IP address.

The cookies we use are categorised into three types:

Strictly Necessary Cookies

These cookies are required for certain features of our Website to run. For example, online forms and payments. Enabling these cookies will give you the best experience of our Website.

Performance Cookies

These cookies collect information about how you use our Website. The information collected includes which areas of the Website you visit, if you make a purchase, and the details of that purchase. The information collected by these cookies is anonymous, which means we cannot identify you from it.

Functionality Cookies

These cookies allow our Website to remember your preferences. For example, any font choice, font size or colour scheme you may have set.

For instructions on how to disable cookies, please contact your web browser provider directly.

Privacy Policy

Numatic International Ltd. is committed to respecting and protecting your privacy. Our primary goal in collecting personal information from you is to help us provide you with services and features that are better suited to your needs and offer you an enhanced user experience. We will only collect sufficient personal information to allow us to communicate with you in an appropriate way. Information that you provide to us will be held and processed in accordance with the Data Protection Act (1998).

We collect personal information from you at various stages throughout your use of our Website, including when you submit an enquiry or place an order.

The personal information we collect from you includes:

Contact Information

This information includes your name, email address, telephone number and delivery address.

Reasons for collecting this information include, but are not limited to:

  • Responding to enquiries
  • Fulfilling your order
  • Contacting you with regards to any issues with your order
  • Sending you marketing communications regarding products we feel will be of interest to you
Financial Information

This information includes your credit/debit card number and expiry date, and is used for billing purposes and to fulfil your order.

We will never sell your information to anyone. However, in order for certain third parties to provide services on our behalf, we are required to share limited information with them. The third parties with whom we share your personal information will not use your personal information for any reason other than to fulfil the service they provide to us.

Third parties delivering a service on our behalf include our providers of:

  • Website services
  • Online payment services
  • Courier services
  • Marketing services
  • Mailing services

Other reasons we may be required to share your personal information include:

  • As required by the Data Protection Act 1998
  • In order to prevent fraudulent transactions
  • For purposes required by law

If you think any personal information we hold about you is incorrect, incomplete or needs to be updated, please notify us. All notices from you to us must be in writing and sent to our contact address. We can then update our records.

Legal Information

These Terms and Conditions form a contract between you and us. They are governed by and will be interpreted in accordance with English law. The English courts will have exclusive jurisdiction to resolve any disputes between us.

Marketing Communications

From time to time, we may contact you with offers and information regarding our products. These may take the form of either postal or email marketing communications. If you would prefer not to receive marketing communications from us, please notify us as per the below.

If you no longer wish to receive marketing communications via email, please click on the ‘unsubscribe’ link at the foot of any promotional email you have received from us. Alternatively, please contact us in writing.

If you no longer wish to receive marketing communications via post, please contact us in writing.

Once we have received your request to opt-out, we will remove you from our mailing lists immediately. However, please note that you may still receive any marketing communications that have already been processed. Therefore, please allow 90 days for marketing communications to cease completely.

Any personal information that you provide to us will be held and processed in accordance with the Data Protection Act (1998).

August Bank Holiday Promotion 2018

Receive a free Henry Pro Accessory Kit (RRP £59.99) when you purchase a Henry HVR160 between 9am Friday 24th August and 9am Tuesday 28th August 2018.

One Pro Accessory Kit will be supplied per machine purchased.

Please note that the Pro Accessory Kit will not be shown on your email receipt, but will be dispatched with all valid orders.