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Machine not working as it should? Check out the FAQs below:

  1. Pull out the two clips holding the top of the machine to the drum and lift off the machine top (HEAD). Lift out the white filter and remove the dust bag from the tube in the drum. The dust bag has a sealing tab, which allows you to keep the dust in the bag. Dispose of the bag.
  2. Take a new bag and make sure the bag is not stuck together by putting a finger into the hole (rubber seal) and opening the bag with your finger.
  3. Then fit the rubber seal over the tube inside the drum and refit the white filter and machine top. Lock the top on by knocking the two clips inwards.

Once the machine has become full or has low suction, replace the dust bag. The dust bags have been designed to be sealed and then disposed of; they are not reusable.

Pull out the two clips holding the top of the machine to the drum and lift off the machine top (HEAD). Lift out the white filter. Place the filter into an empty dustbin bag and shake the dust from the filter into the bag. Refit the white filter and machine top. Lock the top on by knocking the two clips inwards.

The white filter and bag are not washable.

Sounds like your Henry has a blockage in the hose or the dust bag is full. Here are some steps to help check and clear Henry’s problem.

  1. Pull out the two clips holding the top of the machine to the drum and lift off the machine top (HEAD). Lift out the white filter and remove the dust bag from the tube in the drum. The dust bag has a sealing tab, which allows you to keep the dust in the bag. Dispose of the bag.
  2. Take a new bag and make sure the bag is not stuck together by putting a finger into the hole (rubber seal) and opening the bag with your finger.
  3. Then fit the rubber seal over the tube inside the drum and refit the white filter and machine top. Lock the top on by knocking the two clips inwards.

If the blockage is not visible at the ends of the hose, try squeezing the hose to find the blockage. Bend and squeeze the hose around the blockage. Now refit and switch on; the blockage may have been loosened and sucked up.

Unblock the floor tool. The floor tool has been designed to be taken apart. Remove the pin from the floor tool. This will release the wheel allowing the floor tool to be taken apart for cleaning.

Henry is fitted with a thermal cut out. If it has been running for an extended period of time, the overload will cut in and stop Henry from working until he has cooled down.

Take your Henry to a qualified electrical service engineer who can replace your cable for you.

Your accessories kit pack contains a tapered adaptor, which allows your kit to be fitted directly onto your hose.

The two settings allow the brushes in your floor tool to go in and out for use on either carpets or hard floors. The bristles should be in for carpets and out for hard floors.

Occasionally, your AiroBrush may collect hairs or fibres that will slow or even stop the bristle bar. Remove the tangle by cutting across, being careful not to cut the bristles. Watch the video to see how.